FAQ
Frequently Asked Questions
Answers to common questions about our leather wallets, shipping, returns, and more. Find what you need to know before you buy.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us at support@miravane.com as soon as possible if you need to make a change. We'll do our best to accommodate your request before the order ships.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. No minimum purchase required.
How long does shipping take?
Most US orders are processed within 1–2 business days and typically arrive within 3–7 business days. You'll receive a tracking number via email once your order has shipped.
Do you ship internationally?
Please contact us at support@miravane.com for information about international shipping options and rates.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can use that link to monitor your delivery status at any time.
Returns & Exchanges
What is your return policy?
We accept returns on items purchased from our website within 30 days of delivery, provided the item is unworn, unused, and returned in its original packaging. Items cannot be returned after 30 days.
How do I start a return?
Email us at support@miravane.com with your order number and reason for the return. Our team will provide a prepaid return shipping label and guide you through the process.
Is return shipping free?
Yes — we cover return shipping on all eligible orders within the 30-day return window.
When will I receive my refund?
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be applied to your original payment method within 2–3 business days.
What if I received a damaged or defective item?
Please contact us at support@miravane.com within 48 hours of delivery to report the issue. We use carrier tracking timestamps to verify delivery dates, so prompt reporting is important.
I received an item as a gift. Can I return it?
Yes! If the item was marked as a gift and shipped directly to you, you'll receive a digital gift certificate for the value of the return once we receive the item.
Products
What materials are your wallets made from?
Our wallets are crafted from premium full-grain leather. Each product page includes detailed material and care information specific to that style.
Do your wallets come with a warranty?
Yes — every Miravane wallet is backed by our Lifetime Warranty. If your wallet ever fails due to a defect in materials or workmanship, we'll repair or replace it — no questions asked. This is separate from our 30-day return policy, which covers purchases that simply aren't the right fit. To submit a warranty claim, contact us at support@miravane.com. You can also visit our Warranty page for full details.
Contact Us
How can I get in touch with your team?
We'd love to hear from you! Reach us anytime at support@miravane.com. We take all feedback seriously and are always working to improve your experience.